Eros Furniture takes privacy protection very strongly and we set the highest standards in this regard. We value the trust you place in us and ensure the privacy protection of all its users. Please read this document regarding our privacy policy.
Refund Policy
- Returns and Refunds
1.1 We at Eros Furniture strive to ensure your satisfaction with our products. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free 14 days return and refund policy.
- Eligibility for Returns
2.1 To be eligible for a return:
- The item must be unused and in the same condition as received.
- It must be in the original packaging.
- Initiating a Return
3.1 To initiate a return, please contact our customer service team within 3 days of receiving your order.
- Refund Process
4.1 Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
4.2 If approved, your refund will be processed and a credit will be automatically applied to your original payment method within 5 working days.
- Exclusions
5.1 Some items may not be eligible for a refund, including:
- Customized or personalized products.
- Items damaged due to misuse or neglect.
- Return Shipping
6.1 You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- Contact Information
7.1 If you have any questions about our refund policy, please contact us at 7722075123 Email us at furnituresupport@erosgroup.co.in
Return Policy
- Return Overview
1.1 Eros Furniture is committed to providing you with quality products. If you need to return an item, we are here to help.
- Eligibility for Returns
2.1 To be eligible for a return:
- The item must be unused and in the same condition as received.
- It must be in the original packaging.
- Return Process
3.1 To initiate a return, please contact our customer service team within 3 days of receiving your order.
3.2 Once your return is received and inspected, we will notify you of the approval or rejection of your return.
3.3 If approved, you may choose a replacement item or opt for a refund.
- Exclusions
4.1 Some items may not be eligible for a return, including:
- Customized or personalized products.
- Items damaged due to misuse or neglect.
When And What Information Does Eros Furniture Collect?
We collect the basic information required to service your requests, including your name, mailing address, email, and phone number. This information is gathered when you purchase products/gift certificates, or sign up for email notifications. Your card information is requested only when you place an order and is submitted via the highest level of encryption to make sure the greatest amount of safety and security.
Why Do We Collect This Information?
The primary reason we gather information is for order processing, shipping, and customer service. For example, we may contact you to provide an update on your purchase, information regarding the shipping status, or to clarify questions related to your Purchase. Also to provide customers with a customized shopping experience/to notify them of updates, new activities, the latest content available on the website, special offers, schemes, and other products/services. Along with that use, this information to improve our products, services, website content and navigation.
With whom your information will be shared:
Eros Furniture will not use your personal information for any purpose other than to complete a transaction with you. Eros Furniture does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In cases where it has your permission to provide products or services you’ve requested and such information is necessary to provide these products or services the information may be shared with Eros Furniture’s in-house team.
We keep data of your previous transactions and orders including product, price, date of purchase, payment and transaction history, etc.
Policy updates
Our privacy policy is subject to change regularly/periodically, without notice. To ensure the updates on changes, kindly review the privacy policy periodically. This privacy policy doesn’t apply to any of our business partners/franchisees/associates or other third parties. Kindly review the privacy policy of other parties with whom you may interact.